Change Management 1: Navigating the Dynamics of Change

Change Management 1: Navigating the Dynamics of Change 

In this Change Management 1: Navigating the Dynamics of Change course, you will explore the challenges of change and how to manage them. Change is a constant in our lives, and our perceptions of the changing events are what determine our reality. You will gain an understanding of the common reasons for resistance to change, and learn ways to counteract it. This course will help you identify underlying fears behind resistance to change before they significantly impact productivity. Supervisors and managers are challenged by change every day, and must continually demonstrate self-confidence to their teams in the face of these challenges. You will explore the characteristics, behaviors and actions of being an effective “change agent,” (one who guides, supports or leads change) a critical role in guiding your teams through change. You will have the opportunity to learn some key techniques and best practices in adapting to change, as well as useful actions involved in leading others. We will use a blend of experiential exercises, instructive information, and self-study to increase your awareness and skill in managing the dynamics of change.


Hours: 1.25


Certificates provided by accrediting body (3 Match)

National Alliance for Direct Support Professionals

1.25 HOURS

This activity is approved for 1.25 contact hours.

SHRM Preferred Provider

1.25 HOURS

This course is approved for 1.25 contact hours.

Human Resources Certification Institute

1.25 HOURS

This program has been approved for 1.25 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.

Course Details

Course Code: REL-TRNKY-0-CHMGMT1
Hours: 1.25
Type: Online Course
Content Expiration Date: 11/30/2020
Learning Objectives:
1. Recognize the reasons people resist change and learn ways to overcome resistance.
2. Identify the characteristics, behaviors, and actions required to be an effective agent of change.
3. Learn communication actions to help people adapt to change.

I. Introduction A. Course Contributors B. About This Course C. Learning Objectives II. The Challenge of Change A. Meet Amanda B. Change Defined C. Why People Resist Change D. Overcoming the Resistance to Change E. Let’s Review: The Challenge of Change F. Section Summary III. Manager as Change Agent A. Key Characteristics B. Coaching Through Change C. Communication Guidelines D. Let’s Review: Manager as Change Agent E. Section Summary IV. Conclusion A. Summary B. References C. Congratulations

Instructor: Deborah Waitley, Ph.D.
Deborah Waitley, Ph.D. is a learning specialist, coach and author for Turnkey Strategic Relations. She is a highly regarded expert in leadership effectiveness and performance improvement, with specific emphasis in the areas of emotional intelligence, team-building, internal communications and interpersonal skill development. She has over 20 years of executive management and consulting experience, and has worked for such Fortune 500 companies as Turner Broadcasting, Cox Communications, American General Corporation (AIG) and GTE/Verizon to lead and facilitate organizational effectiveness initiatives. With a background in psychology and organizational behavior, Deborah incorporates substantial best practices research into her writing, coaching, training and facilitation. Disclosure: Deborah Waitley, Ph.D. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Administrators; in the following settings: All Healthcare Settings.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.