This activity is approved for 1.25 contact hours.
This program has been approved for 1.25 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
This course is approved for 1.25 contact hours.
A. Course Contributors
B. About This Course
C. Learning Objectives
II. The Challenge of Change
A. Meet Amanda
B. Change Defined
C. Why People Resist Change
D. Overcoming the Resistance to Change
E. Let’s Review: The Challenge of Change
F. Section Summary
III. Manager as Change Agent
A. Key Characteristics
B. Coaching Through Change
C. Communication Guidelines
D. Let’s Review: Manager as Change Agent
E. Section Summary
Deborah Waitley, Ph.D. is a learning specialist, coach and author for Turnkey Strategic Relations. She is a highly regarded expert in leadership effectiveness and performance improvement, with specific emphasis in the areas of emotional intelligence, team-building, internal communications and interpersonal skill development. She has over 20 years of executive management and consulting experience, and has worked for such Fortune 500 companies as Turner Broadcasting, Cox Communications, American General Corporation (AIG) and GTE/Verizon to lead and facilitate organizational effectiveness initiatives. With a background in psychology and organizational behavior, Deborah incorporates substantial best practices research into her writing, coaching, training and facilitation. Disclosure: Deborah Waitley, Ph.D. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.