Communication Skills and Conflict Management for Paraprofessionals


Children learn about their world and relationships through discovery and interactions with adults. Talking to and listening to children are the most formative experiences we can provide them. The better we communicate with children, the less likely they are to feel and act badly, and the more likely they are to have a positive and healthy view of themselves and the world. That’s why your role in working with children and their families is so important. You are one of their models for how to communicate successfully with others, and you can teach them the skills needed for social competency, conflict resolution, anger management, problem solving, and good decision making. This course focuses on considerations in effective communication, communication skills specific to children, and how to use and teach problem solving and conflict resolution skills. This course does not address de-escalation and non-physical interventions; please view other courses that address these topics.


Hours: 2.00


Certificates provided by accrediting body (0 Match)

Course Details

Course Code: REL-HHS-0-CSCM
Hours: 2
Type: Online Course
Content Expiration Date: 8/31/2020
Learning Objectives:
Name three considerations to beginning an effective communication relationship with a child.
State the purpose of using stage theories for effective communication.
Differentiate childrens emotional and intellectual communication capacities.
Maximize understanding and compliance by adjusting your communication strategy to fit a childs developmental age.
Create a repertoire of effective verbal communication skills
Name three obstacles to effective communication.
Describe the TRIBE method of conflict resolution.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Communication Basics A. Meet Samuel B. Defining Communication C. Stages of Development as a Construct for Communication D. Some Examples E. Remember Samuel? F. Section Summary Section 3: Children’s Communication Capacities A. Infancy and Toddlerhood B. Early and Middle Childhood C. Adolescence D. Meet Renova E. Section Summary Section 4: Obstacles and Solutions to Effective Communication A. Remember Samuel? B. Anger C. Conflict D. Defensiveness E. Remember Renova? F. Section Summary Section 5: Conclusion A. Summary B. References C. Fundamental Resources

Instructor: Katharine Leslie PhD
Katharine Leslie has a doctorate in developmental psychology, and is a nationally certified family life educator, a trauma and loss specialist, an NC certified parent educator, family mediator, and embodiYoga teacher. She owns and operates a successful consulting business which includes researching and designing programs, seminars and curricula, and conducting on-site and on-line training sessions for parents, and family and child welfare professionals in social services, mental health, education, and juvenile justice. Her seminars, webinars, and curricula are approved for CEUs across the US by multiple boards and organizations/agencies. Her areas of expertise include child development, parenting education, parent-child relationships, communication and conflict resolution. She has particular expertise of the effects of abuse and neglect on the brain and subsequent developmental trajectories. She is a highly sought after national speaker and an expert witness on attachment and trauma, and best interest of child issues. Her model of in-home parent coaching has helped hundreds of stressed out families and her publications expand our understanding of parent-child relationships and introduce novel approaches to activating the social engagement circuitry of traumatized children.  Disclosure: Katharine Leslie PhD has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry and intermediate level Direct Support Professionals; in the following settings: Health and Human Services.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing