Using Cognitive-Based Communication Skills with Individuals on Supervision

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Understanding Behavior

Behavior is Not as Random as It Seems

Antisocial Cognition: A Criminogenic Risk/Need

Common Themes to Antisocial Thinking

Cycle of Antisocial Thinking and Behavior

The Cycle Demonstrated through Jimmy

A Caveat About the Cycle

The Four Skill Strategies

Review

Summary

Section 3: Skill Strategy: Set Clear Goals

Set Clear Goals

Setting an Expectation of Cooperation

Establishing Clear Limits

Delineating Official and Unofficial Conditions

Fostering Open Communication

Review

Summary

Section 4: Skill Strategies: Depersonalizing Conflict and Personalizing Cooperation

It’s Nothing Personal

Using Authority from a Personal vs. Impersonal Attitude

John

How Personalizing Cooperation Connects with Depersonalizing Conflict

Strategies to Personalize Cooperation

Review

Summary

Section 5: Skill Strategy: Presenting Choices

Presenting Choices

Joe

Presenting Choices with Graduated Responses

Responding to Joe’s Choice

Keys to Presenting Choices with Limited Options

Review

Summary

Section 6: Bringing it All Together

Using the Strategies Together

The Home Visit

Knowledge Check

Russ’s Frustration Grows

Russ Tries to Lay Blame

Krista Turns the Conversation Around

Summary

Section 7: Conclusion

Course Summary

Course Contributor(s)

References

Mrs. Cobb is a Lead SME Writer/Trainer at Relias. Her primary writing responsibilities are in the content areas of public safety and behavioral health. Mrs. Cobb is also the onboarding trainer for new staff joining the Relias Content Department. She has a Bachelor of Science degree in Correctional and Juvenile Justice Studies and a Master of Science degree in Criminal Justice. She has over 25 years of experience working in criminal and juvenile justice. Her work includes direct service, research, publication development, and training and technical assistance development and delivery.

Disclosure: Kimberly Cobb, MS has no Relevant Financial or Non-Financial Relationship with ineligible companies to disclose.

Mr. Dooley has more than 42 years of correctional experience working in prisons, jails, probation, parole, and training. He recently directed the training program for the Pennsylvania Department of Corrections including pre-service and in-service training for over 18,000 employees. Mr. Dooley started his corrections career as a corrections officer with the Vermont Department of Corrections, where he spent 18 years working in a variety of capacities including probation and parole, management, and training. He worked with the National Institute of Corrections for 12 years managing training, technical assistance, and curriculum development for a variety of issues including mental health, leadership development, training capacity building, restorative justice, and distance learning. He earned a Master of Education from the University of Vermont in 1992, and a Bachelor of Science in criminal justice from the University of Delaware in 1977. Mr. Dooley is a member of ACA and currently serves as a commissioner on ACA’s Accreditation Commission. Mr. Dooley currently provides independent consulting services in the areas of training management, curriculum design and development, leadership, mental health, and offender communication techniques. Disclosure: Michael J. Dooley, M.Ed. has no Relevant Financial or Non-Financial Relationship with ineligible companies to disclose.