Managing youth on community supervision is not limited to assuring their compliance with court-ordered conditions. Enhancing long-term safety objectives also requires that community supervision officers help guide youth in efforts to change their behavior and reduce recidivism. After initial risk and needs assessment, a community supervision officer, the youth, and, when appropriate, the youth’s guardian should develop an individualized case plan that outlines objectives and actions that the youth need to achieve to comply with court-ordered conditions and behavioral-change goals. Once developed, the case plan serves as the basis for managing and monitoring the youth’s risk and needs throughout the supervision period. This course focuses on the part of case management that occurs after the initial case plan is developed with a youth under supervision. Community supervision officers will learn tasks and strategies they can apply in the ongoing case management of youth on their caseload to promote compliance and reductions in recidivism. The goal of this course is to provide probation officers working in juvenile probation agencies with information about supervision styles and case management strategies that enrich their supervision of juveniles placed on community supervision and lead to improved outcomes.
Section 1: Introduction
About This Course
Section 2: Purpose and Common Tasks Related to Case Management
Tasks of Case Management
Agency Expectations for Case Management
Section 3: Importance of Supervision Style and Officers’ Role
Characteristics of an Effective Supervision Officer
Considerations for Case Management
Knowledge of Youth Development
Youth and Officer Relationship
How to Build Rapport
Section 4: Strategies for Effective Case Management
Strategies for Effective Case Management
Recognize Change Isn’t Always Easy
Collaborate with Providers
Focus on Positive Youth Development
Make Contacts Count
Monitor the Case or Supervision Plan
Get the Youth Involved
Deal with Obstacles
Use Graduated Responses
Manage the Unexpected
Section 5: Documenting a Case
What Makes a Good Case Note?
Types of Reports
Tips for Effective Documentation
Use Good Report Writing Skills
Rely on Facts versus Opinions
Section 6: Conclusion
Mr. Wicklund has over 48 years of experience in the corrections and human services field. He is currently a Senior Advisor with the Traffic Injury Research Foundation ‐ USA. He recently served as the Community Justice Division Director for VOA in Minnesota. He was the Executive Director of the American Probation and Parole Association for over 19 years. Where he administered well over 100 grants and training and technical assistance projects, research and information clearinghouse services related to pretrial, probation, parole, and services for victims of crime. He oversaw numerous face-to-face training programs as well as the development and delivery of distance learning endeavors.Staff Writer: Kimberly Cobb, MS
He served as the director of a three-county adult and juvenile probation and parole department as well as developed and managed a variety of community-based, private sector programs for juveniles and adults involved with the justice or social services systems. He has served or is serving on numerous locally, nationally, and internationally oriented advisory groups that include representatives from various criminal and juvenile justice organizations and agencies. He was the vice-chair for 8 years of the Global Justice Information Sharing Initiative advisory committee (a committee consisting of 35 national organizations) which advises the U.S. Attorney General on cross-domain information sharing (also chaired the Privacy Committee for several years) and was a member of the Criminal Justice Information System Advisory Policy Board which advises the Director of the Federal Bureau of Investigation. He was also a volunteer counselor at the Minneapolis Sexual Assault Crisis Center.
He received the first annual Minnesota Citizens Council on Crime and Justice ‐ Gisela Konopka Award in 1984 for humane and creative treatment of juvenile delinquents, the 2001 Florida Community Corrections Association's Life Time Achievement Award, the first annual U.S. Congressional Crime Victims' Rights Caucus Allied Professional Award in 2006, the 2007 Justice Leadership Award from Family Justice (NY) and in 2015 a Justice Leadership Award from the US Department of Justice.Disclosure: Carl Wicklund has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Mrs. Cobb is a Lead SME Writer/Trainer at Relias. Her primary writing responsibilities are in the Health and Human Services vertical, in the content areas of public safety and behavioral health. Mrs. Cobb is also the onboarding trainer for new Relias staff joining the Content Department. Mrs. Cobb has a Bachelor of Science Degree in Correctional and Juvenile Justice Studies and a Master of Science Degree in Criminal Justice. She has over 24 years of experience working in criminal and juvenile justice. Her work includes direct service, research, and training and technical assistance. She was the statewide evaluator for the Commonwealth of Kentucky for adult, juvenile, and family drug courts; a Research Associate for the American Probation & Parole Association providing training and technical assistance to Native American Nations/Alaska Native Villages on systemic criminal and juvenile justice initiatives; and a Research Administrator for the University of Kentucky. Disclosure: Kimberly Cobb, MS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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