Chat and Text in Information and Referral Service Delivery

Green Clock Hours: 2.25

The ways in which people access Information & Referral (I&R) and other human services are changing—and changing rapidly. Clients want services that are highly accessible, flexible, and individualized to their preferences. Community, social, and health services need to deliver quality service using online chat and mobile texting technologies. This course outlines the knowledge and skills needed for I&R staff to deliver these services. This course will help human service providers identify important considerations for setting up chat and text at their organization. This course will also assist I&R, crisis, and other service providers understand the basics of professional communication in a chat and text-based environment, including how to apply national standards for I&R service delivery to chat and text mediums. Special attention will be given to how to handle crises in a chat- or text-based environment. The goal of this course is to provide professionals in health and human services settings with information about how to effectively use chat and text services to deliver information and referral services.

Read More

$28.00

Course Description

The ways in which people access Information & Referral (I&R) and other human services are changing—and changing rapidly. Clients want services that are highly accessible, flexible, and individualized to their preferences. Community, social, and health services need to deliver quality service using online chat and mobile texting technologies. This course outlines the knowledge and skills needed for I&R staff to deliver these services. This course will help human service providers identify important considerations for setting up chat and text at their organization. This course will also assist I&R, crisis, and other service providers understand the basics of professional communication in a chat and text-based environment, including how to apply national standards for I&R service delivery to chat and text mediums. Special attention will be given to how to handle crises in a chat- or text-based environment. The goal of this course is to provide professionals in health and human services settings with information about how to effectively use chat and text services to deliver information and referral services.

Only $249
Want Unlimited Access?
The Academy All Access Subscription provides 1-click enrollment into 1,450+ courses for one low price.
Only $249