Staff working in juvenile and adult correctional facilities have a stressful, yet important job. In addition to the stress that accompanies working with justice-involved adults and juveniles, staff often experience stress due to miscommunication with supervisors and administrators. This added stress often leads to job burnout, high turnover rates, and safety and security concerns. Supervisors can reduce stress among staff and limit these adverse outcomes using effective interpersonal communication. Interpersonal communications are vital to general communications with staff, responding to requests, giving directives, managing or resolving conflict, and encouraging and motivating staff. While correctional supervisors may need to communicate with a variety of different groups of people, including inmates or residents, administrators, volunteers, etc., this course will focus on communication between supervisors and staff. The goal of this course is to provide staff who are managing and supervising correctional officers and youth workers in jails and prison settings with information on how to use interpersonal communications to improve staff and supervisor relations and work performance.
This activity is approved for 2.00 STC credit hours.
Section 1: Introduction
About This Course
Section 2: Outcomes of Poor Interpersonal Communication Skills
The Adverse Outcomes
Three Important Facts About Interpersonal Communication
Types of Interpersonal Communication
Interpersonal Communication Recommendations
Special Notes About Email and Texts
Section 3: Putting Interpersonal Skills into Practice
Importance of Interpersonal Communication Skills
Interpersonal Communication Skills
Interpersonal Skills in Practice
Respond to Requests
Give constructive criticism
Manage or resolve conflict
Encourage and Motivate Staff
Interpersonal Communication Styles to Avoid Using
Section 4: Conclusion
Mrs. Cobb is a Lead SME Writer/Trainer at Relias. Her primary writing responsibilities are in the Health and Human Services vertical, in the content areas of public safety and behavioral health. Mrs. Cobb is also the onboarding trainer for new Relias staff joining the Content Department. Mrs. Cobb has a Bachelor of Science Degree in Correctional and Juvenile Justice Studies and a Master of Science Degree in Criminal Justice. She has over 24 years of experience working in criminal and juvenile justice. Her work includes direct service, research, and training and technical assistance. She was the statewide evaluator for the Commonwealth of Kentucky for adult, juvenile, and family drug courts; a Research Associate for the American Probation & Parole Association providing training and technical assistance to Native American Nations/Alaska Native Villages on systemic criminal and juvenile justice initiatives; and a Research Administrator for the University of Kentucky. Disclosure: Kimberly Cobb, MS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Instructor: Robert Hood
Lt. Robert L. Hood began his career with the Sheriff's Office in 2004 as a corrections officer. He was duly promoted to Corrections Sergeant in 2009 and then to Corrections Lieutenant in 2012. He worked his way through college where he received his AAS degree from Jefferson State Community College in 2009 and his BS degree from Troy University in 2011. Most recently he completed the National Jail Leadership Command Academy Class #17 at Sam Houston State University and passed the Certified Jail Manager (CJM) examination given by the American Jail Association (AJA). Lt. Hood was recognized nationally by the AJA in January of 2016 as one of The Top 35 under 35. Lt. Hood is an FBI trained instructor in several disciplines related to corrections. Lt. Hood has instructed classes for a 2-week Jail Management School through the Northeast Alabama Law Enforcement Academy for the last 9 years. Lt. Hood was elected to be on the American Jail Association Board of Directors in 2018. Lt. Hood currently holds the position of 2nd Vice-President of the Alabama Jail Association. Disclosure: Robert Hood has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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