Many helping professionals who work in hospitals, residential treatment centers, and community-based agencies face unpredictable and complex situations when people go into crisis. These crises seem to “come out of nowhere” and can throw you into a reactive state. Unless you understand how crises develop and have the skills and tools to address them, crises can place you in unsafe situations. Tailored for paraprofessionals, this course will teach you how to think of crises as developing events that should be carefully addressed with specific approaches. Through discussion, review of case vignettes, and practice quizzes, you will learn detailed strategies for how to prevent the development of crises, as well as how to effectively intervene when people are in full blown crises in a way that supports recovery and safety. You also will study how to help the individuals you are serving learn from crises so that they can use coping skills and support networks more effectively when they face stressful events in the future.