Welcome to the Marketing Team

Hours: 0.25
# Course Code: REL-PAC-0-WMT

This course teaches staff the importance of each employee's role in marketing the in-home care services your company offers to the community.

The goal of this course is to provide home care staff with ways to improve their marketing efforts.

Course Description

This course teaches staff the importance of each employee's role in marketing the in-home care services your company offers to the community.

The goal of this course is to provide home care staff with ways to improve their marketing efforts.

Certificates

Certificates provided by accrediting body (0 Match)

Course Details

Course Code: REL-PAC-0-WMT

Hours: 0.25

Type: Online Course

Content Expiration Date: 9/30/2026

Learning Objectives:
Explain how each person’s role is a part of the marketing team.
List at least two methods to improve overall satisfaction for clients.

Outline:

Section 1: Introduction

About This Course

Learning Objectives

Internal Marketing: A New Client’s Experience

Word of Mouth

Bad Marketing: A Bad Day for Maggie

Word-of-Mouth Marketing Depends on You

While Providing Care

While Answering the Phone

While Preparing a Meal

While Housekeeping

As a Team

Review

Section 3: Conclusion

Summary

Course Contributor

References

Congratulations!

Expert Reviewer: Jennifer W. Burks, M.S.N., R.N.

Jennifer has over 25 years of clinical and teaching experience, and her areas of expertise are critical care and home health. She is certified as an OASIS Specialist- Clinical (COS-C). She earned her Bachelor of Science in Nursing from The University of Virginia in 1993 and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale’s Notes on Nursing, “I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints.” Disclosure: Jennifer W. Burks, M.S.N., R.N. discloses the following potential conflict of interests/commercial interests: Relevant Financial Relationship with Relias LLC as a Salaried Employee All of the relationships listed for this individual have been mitigated.Relevant Non-Financial Relationship with No Entities Exists as a Contributor All of the relationships listed for this individual have been mitigated.

Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support here.

Welcome to the Marketing Team

This course teaches staff the importance of each employee's role in marketing the in-home care services your company offers to the community. The goal of this course is to provide home care staff with ways to improve their marketing efforts.

$ 20.0 $20.00 $20.00

This course teaches staff the importance of each employee's role in marketing the in-home care services your company offers to the community.

The goal of this course is to provide home care staff with ways to improve their marketing efforts.

$ 20.0 $20.00

$20.00