Essentials of Communication: Navigating Conversations

Essentials of Communication: Navigating Conversations 

In this course, you will examine four types of conversations managers face in the workplace and learn how to manage each one effectively. You will learn how to distinguish each conversation type and how to avoid common pitfalls when these conversations become difficult. Techniques for preparing for and conducting difficult conversations will be provided. This will help alleviate anxiety and ensure more productive outcomes. This course will use a blend of experiential exercises, instructive information, and self-study to provide tips, tools, and techniques you need to increase your effectiveness.


Hours: 1.00


Certificates provided by accrediting body (5 Match)

SHRM Preferred Provider


This course is approved for 1.00 contact hours.

Texas Health and Human Services Commission


Texas HHSC has determined that Relias Learning’s submitted training meets or exceeds the minimum standards for HCSSA administrator training in the following categories: Licensed Home Health (LHH), Licensed and Certified Home Health (L&CHH), Personal Assistance Services (PAS), Hospice. Texas HHSC also recognizes Relias Learning provides continuing education for administrators and alternate administrators. This activity is approved for 1.00 contact hours.

Human Resources Certification Institute


This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.

National Alliance for Direct Support Professionals


This activity is approved for 1.00 contact hours.

National Alliance for Direct Support Professional Frontline Supervisor Training


Course Details

Course Code: REL-ALL-0-ECNC
Hours: 1
Type: Online Course
Content Expiration Date: 9/30/2026
Learning Objectives:
Identify and differentiate the four key types of conversations.
Recognize the pitfalls and common mistakes in difficult conversations and develop action steps to avoid them.
Apply techniques for successfully navigating, and preparing for, difficult conversations.


Section 1: Introduction

About This Course

Learning Objectives

Section 2: Exploring Conversation Types – 4 C’s

Meet Jason

Conversation 4 C’s

Casual Conversations

Constructive Conversations

Critical Conversations

Courageous Conversations

Navigating the 4 C’s



Section 3: Maximizing Communication Effectiveness in Difficult Conversations

Pitfalls and Common Mistakes of Difficult Conversations

Preparing for Difficult Conversations

Centering (Emotionally & Mentally)



Section 4: Conclusion


Course Contributor



Expert Reviewer: David A. Winter, MBA, SPHR, SHRM-SP
​​​​​​​Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training.  Disclosure: David A. Winter, MBA, SPHR, SHRM-SP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Introductory level Human Resource Professional; in the following settings: All Healthcare Settings.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.