In this course, you will examine four types of conversations managers face in the workplace and learn how to manage each one effectively. You will learn how to distinguish each conversation type and how to avoid common pitfalls when these conversations become difficult. Techniques for preparing for and conducting difficult conversations will be provided. This will help alleviate anxiety and ensure more productive outcomes. This course will use a blend of experiential exercises, instructive information, and self-study to provide tips, tools, and techniques you need to increase your effectiveness.
In this course, you will examine four types of conversations managers face in the workplace and learn how to manage each one effectively. You will learn how to distinguish each conversation type and how to avoid common pitfalls when these conversations become difficult. Techniques for preparing for and conducting difficult conversations will be provided. This will help alleviate anxiety and ensure more productive outcomes. This course will use a blend of experiential exercises, instructive information, and self-study to provide tips, tools, and techniques you need to increase your effectiveness.
Texas HHSC has determined that Relias Learning’s submitted training meets or exceeds the minimum standards for HCSSA administrator training in the following categories: Licensed Home Health (LHH), Licensed and Certified Home Health (L&CHH), Personal Assistance Services (PAS), Hospice. Texas HHSC also recognizes Relias Learning provides continuing education for administrators and alternate administrators. This activity is approved for 1.0000 contact hours.
This activity is approved for 1.00 contact hours.
This program is approved for 1.00 hours by the Dietary Managers Association. Approval code 166327.
This course is approved for 1.00 contact hours.
This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Exploring Conversation Types – 4 C’s
Meet Jason
Conversation 4 C’s
Casual Conversations
Constructive Conversations
Critical Conversations
Courageous Conversations
Navigating the 4 C’s
Review
Summary
Section 3: Maximizing Communication Effectiveness in Difficult Conversations
Pitfalls and Common Mistakes of Difficult Conversations
Preparing for Difficult Conversations
Centering (Emotionally & Mentally)
Review
Summary
Section 4: Conclusion
Summary
Course Contributor
References
Congratulations!
Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training. Disclosure: David A. Winter, MBA, SPHR, SHRM-SP has no Relevant Financial or Non-Financial Relationship with ineligible companies to disclose.
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