Essentials of Communication: Navigating Conversations
Hours: 1.00
In this course, you will examine four types of conversations managers face in the workplace and learn how to manage each one effectively. You will learn how to distinguish each conversation type and how to avoid common pitfalls when these conversations become difficult. Techniques for preparing for and conducting difficult conversations will be provided. This will help alleviate anxiety and ensure more productive outcomes. This course will use a blend of experiential exercises, instructive information, and self-study to provide tips, tools, and techniques you need to increase your effectiveness.
In this course, you will examine four types of conversations managers face in the workplace and learn how to manage each one effectively. You will learn how to distinguish each conversation type and how to avoid common pitfalls when these conversations become difficult. Techniques for preparing for and conducting difficult conversations will be provided. This will help alleviate anxiety and ensure more productive outcomes. This course will use a blend of experiential exercises, instructive information, and self-study to provide tips, tools, and techniques you need to increase your effectiveness.
SHRM Preferred Provider
This course is approved for 1.00 contact hours.
Texas Health and Human Services Commission
Texas HHSC has determined that Relias Learning’s submitted training meets or exceeds the minimum standards for HCSSA administrator training in the following categories: Licensed Home Health (LHH), Licensed and Certified Home Health (L&CHH), Personal Assistance Services (PAS), Hospice. Texas HHSC also recognizes Relias Learning provides continuing education for administrators and alternate administrators. This activity is approved for 1.0000 contact hours.
National Alliance for Direct Support Professionals
This activity is approved for 1.00 contact hours.
National Alliance for Direct Support Professional Frontline Supervisor Training
Association of Nutrition and Foodservice Professionals
This program is approved for 1.00 hours by the Dietary Managers Association. Approval code 166327.
Human Resources Certification Institute
This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
Identify and differentiate the four key types of conversations.
Recognize the pitfalls and common mistakes in difficult conversations and develop action steps to avoid them.
Apply techniques for successfully navigating, and preparing for, difficult conversations.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Exploring Conversation Types – 4 C’s
Meet Jason
Conversation 4 C’s
Casual Conversations
Constructive Conversations
Critical Conversations
Courageous Conversations
Navigating the 4 C’s
Review
Summary
Section 3: Maximizing Communication Effectiveness in Difficult Conversations
Pitfalls and Common Mistakes of Difficult Conversations
Preparing for Difficult Conversations
Centering (Emotionally & Mentally)
Review
Summary
Section 4: Conclusion
Summary
Course Contributor
References
Congratulations!
Expert Reviewer: David A. Winter, MBA, SPHR, SHRM-SP
Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training. Disclosure: David A. Winter, MBA, SPHR, SHRM-SP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
The target audience for this course is: Introductory level Human Resource Professional; in the following settings: All Healthcare Settings.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
