Conducting an Investigation: What Really Happened?


Unfortunately, senior care facilities are not immune to abuse and theft. The quality of investigations into these events directly impacts the outcome and can significantly affect patient care. In this course you will learn how to investigate reported or suspected patient abuse, neglect, or misappropriation of property. You will learn basic techniques for conducting an organized, competent investigation and understand the lessons your facility can learn from such an investigation.


Hours: 1.00


Certificates provided by accrediting body (0 Match)

Course Details

Course Code: REL-SC-0-CIWRH
Hours: 1
Type: Online Course
Content Expiration Date: 11/30/2018
Learning Objectives:
Recognize when to begin an investigation
List the basic principles of effective investigations
Describe six basic investigative protocols of effective investigations

Chapter: 1 - Real Story, Real People: A Real-Life Event and Investigation Chapter: 2 - Course Overview: What is an Investigation? Chapter: 3 - Responsibilities of a First Responder Chapter: 4 - The Basic Principles of Effective Investigations Chapter: 5 - When Do You Conduct an Investigation? Chapter: 6 - Investigative Protocol: Gathering Information Chapter: 7 - Interviews: General Considerations Chapter: 8 - Interviewing Victims Chapter: 9 - Interviewing Witnesses Chapter: 10 - Interviewing Suspected Persons Chapter: 11 - Basic Principles of Report Writing Chapter: 12 - Documenting Your Actions Chapter: 13 - Writing the Final Report Chapter: 14 - What Can We Learn from the Investigative Process? Question Bank

Expert Reviewer: Debi Damas, RN
Debi Damas is a registered nurse in the state of Ohio. As Group Product Manager for Acute Care courses at Relias Learning, Ms. Damas works with accreditations experts to ensure that Relias courses accurately reflect regulations and standards of practice, set the direction of new content, and ensure that existing courses are maintained on an ongoing basis. She has worked in the acute setting in the Coronary Care Unit, Med-Surg and Post-Partum/Newborn Nursery. She also has extensive experience in the post-acute care space for over 18 years, holding positions as Nursing Assistant, Charge Nurse, MDS Nurse, Restorative Nurse, Director of Nursing, Regional Nurse, and Corporate Nurse. She has extensive experience working with the regulations in healthcare settings. She has a certificate in legal nurse consulting. Disclosure: Debi Damas, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Instructor: Elizabeth Layman, B.S.
Elizabeth Layman’s career includes nine years as a police officer/detective in Arlington, Virginia, including patrol, sexual assault investigations, and forensics. She was with the Florida Corrections and Florida Parole Commission for 16 years as a Parole Officer and Administrative Hearing Officer conducting hearings with thousands of inmate/detainees/detainees in prisons and jails. Additionally, she served as a special investigator for the Office of Florida Governor. Since 1998, Ms. Layman has been President of Price Layman, Inc., a criminal justice consulting firm. She has worked as a consultant with the U.S. Department of Justice, providing technical assistance and training on sexual misconduct and abuse for more than 300 jail administrators, corrections, and law enforcement agencies. Ms. Layman developed and delivers the following curricula: Training for Investigators of Staff Sexual Misconduct; The Prison Rape Elimination Act of 2003: Impact on Law Enforcement; co-authorship of Resource Guide for New Wardens; PREA – Policy Development Guide for Sheriffs and Chiefs, Staff Sexual Misconduct with Offenders: Policy Development Guide for Community Corrections; Preventing and Responding to Sexual Abuse in Tribal Detention Facilities. Ms. Layman continues to work across the country to assist with implementation of PREA. Ms. Layman has a Bachelor’s Degree in Sociology from Virginia Tech. Disclosure: Elizabeth Layman, B.S. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Expert Reviewer: Nancy Wicklin, RN, MS
Ms. Wicklin has a BS in Nursing, an MS in Education, and an MS in Health Informatics. She has held positions as Assistant Nurse Manager, Assistant Professor of Nursing, Informatics Consultant, and Webmaster. She has been creating Web-based courseware for healthcare workers for more than 10 years. Disclosure: Nancy Wicklin, RN, MS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry level Administrators; entry level Nurses; in the following settings: Home Health, Post-Acute Care, Residential Care; and the following practice categories: Assisted Living, General Nursing, Home Health, Long Term Care.
F Tags:
F607, F610
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Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing