Everything from your speaking tone to the words you use may affect the people in your care. This course identifies how patronizing language can offend other people. It provides ways to avoid using this type of language. The goal of this course is to provide non-licensed caregivers in the home setting with guidance on how to avoid patronizing language.
59A-36.011 Staff Training Requirements. Location: Online
Section 1: Introduction
About This Course
What is Your Name?
Not Just for Older Adults
Ways to Avoid Patronizing Language
What You Should Do
Section 4: Conclusion
Jennifer W. Burks is a Curriculum Designer in Post-Acute Care for Relias. She has over 25 years of clinical and teaching experience, and her areas of expertise are critical care and home health. She earned her Bachelor of Science in Nursing from The University of Virginia in 1993 and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale's Notes on Nursing, "I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints." Disclosure: Jennifer W. Burks, M.S.N., R.N. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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