Customer Service in Dining Rooms

Green Clock Hours: 1.00

Mealtime is an essential part of life in a residential care facility, including nursing facilities and assisted living communities. Mealtimes are not only about providing nutrients to the body, but is also a critical means of resident socialization. Imagine a special family gathering with those you care about, your friends and family. The foods served evoke emotions and memories, but more important than the food is the fellowship with those you care about. That is what you remember most fondly. For many residents, every mealtime is about those feelings. As such, it is vital that meals are not only nutritious, but served in a pleasant environment by caring, empathetic people. This course describes the importance of customer service in residential dining and will introduce you to various serving styles and emerging dining trends.

There are multiple ways in which organizations may design their dining environment and meal service. While the information presented in this course represents some common themes, be sure you have been trained on the proper policies and procedures for your organization’s meal service. Additionally, it is imperative that you keep in mind food safety guidelines when serving meals.



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$20.00

Course Description

Mealtime is an essential part of life in a residential care facility, including nursing facilities and assisted living communities. Mealtimes are not only about providing nutrients to the body, but is also a critical means of resident socialization. Imagine a special family gathering with those you care about, your friends and family. The foods served evoke emotions and memories, but more important than the food is the fellowship with those you care about. That is what you remember most fondly. For many residents, every mealtime is about those feelings. As such, it is vital that meals are not only nutritious, but served in a pleasant environment by caring, empathetic people. This course describes the importance of customer service in residential dining and will introduce you to various serving styles and emerging dining trends.

There are multiple ways in which organizations may design their dining environment and meal service. While the information presented in this course represents some common themes, be sure you have been trained on the proper policies and procedures for your organization’s meal service. Additionally, it is imperative that you keep in mind food safety guidelines when serving meals.



Only $249
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Only $249