Managing Resistance

Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: A Look at Offender Resistance A. Jarome and Julie: When Resistance Escalates B. Recognizing Resistance C. Overcoming Resistance as a Path to Positive Change D. Jarome and Julie Revisited E. Review F. Summary Section 3: Strategies for Managing Resistance A. Strategies for Communicating with Hostile and Resistant Individuals B. Strategies for Managing Resistance C. Express Empathy D. Develop Discrepancy E. Support Self-Efficacy F. Roll with Resistance G. Creating Decisional Balance Sheets H. Turning Complaints into Treatment Goals I. Reflective Statements J. Open-Ended Questions K. Commonalities Among Strategies L. Let’s Review M. Section Summary Section 4: Practice Recognizing Strategies for Managing Resistance A. Correctional Counselor/Treatment Provider Scenarios B. Correctional Officer Scenarios C. Community Supervision Officer Scenarios D. Section Summary Section 5: Conclusion A. Summary B. Course Contributors C. References D. Congratulations!

Dr. Dee Bell is a clinical psychologist and consultant in the areas of Restorative Justice, Juvenile Justice and Correctional Assessments. She retired as the Deputy Commissioner of Juvenile Justice at the Georgia Department of Juvenile Justice. Previously, she served for four years as the Administrator of the Community Justice Institute at Florida Atlantic University and the Director of the Balanced and Restorative Justice Project sponsored by the Office of Juvenile Justice and Delinquency Prevention. Prior to these positions, she has worked 30 + years in Community Corrections for Georgia and Florida State Government. Educated at Clemson University and Emory University, she has provided training in both state and national venues for many years and has authored and co-authored a number of articles on justice system issues and adult and juvenile justice curricula and restorative justice in communities and schools. Disclosure: Dee K. Bell, PhD has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

Tracy G. Mullins is the Curriculum Designer for Public Safety at Relias. Tracy has a B.S. in the Administration of Criminal Justice and a Masters of Education in Instructional Technology. Prior to joining Relias Learning in 2017, Tracy worked in various capacities for the American Probation and Parole Association for 22 years. As a Research Associate and Sr. Research Associate, she worked on a variety of federally funded projects focusing on leadership, juvenile justice, victim services, tribal justice, and offender issues. Her responsibilities on these projects include researching justice issues, writing curricula and other publications, and delivering training and technical assistance. From 2010-2016, as Deputy Director of APPA, Tracy managed its grant division, as well oversaw its e-learning initiatives, which included writing and developing online training courses. Disclosure: Tracy Mullins, M.Ed. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.