This course will assist managers and supervisors at all levels to motivate their direct reports to deliver a high level of performance. The course provides best practices for proper tracking and documentation of employees’ progress and conducting productive employee reviews. The course also explains why it’s important to show an employee how they contribute to organizational goals, and how to provide various forms of feedback. Documentation and feedback are presented as ongoing practices, not just part of the formal review.
This course is approved for 1.00 contact hours.
This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Communication
A. Meet Alex
B. Clear Expectations: the Key to Success
C. The Importance of the Big Picture
D. Review E. Summary
Section 3: Motivation
A. Meet Hilary
B. The Power of Engagement
C. Determining Rewards
Section 4: Evaluation
A. Meet Harry
B. A Finger on the Pulse
C. Effective Performance Appraisals
D. Review E. Summary
Section 5: Conclusion
B. Course Contributors
For 16 years, she held executive leadership positions in global organizations, including Munich American Re and EMC Document Sciences, where she led strategic process initiatives resulting significant improvements in customer satisfaction, sales success, and risk management. Since 2005, she’s been self-employed as a business consultant. With a degree in writing from Bard College, Grace has trained as an executive coach. A long-term volunteer with the Association for Talent Development (formerly the American Society for Training & Development), Grace served on the San Diego chapter’s Board for four years, including President of the Board in 2013. She’s taught business and communication courses at local colleges, and has written six e-books, including Office Politics: the elephant in the conference room. Disclosure: Grace Judson has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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