This activity is approved for 1.00 contact hours.
This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
This course is approved for 1.00 contact hours.
This course has been approved by AHIMA for 1.00 CEUs.
A. Course Contributors
B. About This Course
C. Learning Objectives
II. Listening – A Key Leadership Competency
A. Meet Robert
B. High Stakes Consequences of Not Listening
C. High Value Rewards of Effective Listening
D. Let’s Review: Listening - A Key Leadership Competency
E. Section Summary
III. Listening Styles –
A. Listening is Not the Same as Hearing
B. Passive versus Active Listening
C. Let’s Review: Listening Styles
D. Section Summary
IV. Best Practice Techniques for Effective Listening
A. Building Common Ground
B. Tips and Techniques for Active Listening
C. Let’s Review: Best-Practice Techniques for Effective Listening
D. Section Summary
Deborah Waitley, Ph.D. is a learning specialist, coach and author for Turnkey Strategic Relations. She is a highly regarded expert in leadership effectiveness and performance improvement, with specific emphasis in the areas of emotional intelligence, team-building, internal communications and interpersonal skill development. She has over 20 years of executive management and consulting experience, and has worked for such Fortune 500 companies as Turner Broadcasting, Cox Communications, American General Corporation (AIG) and GTE/Verizon to lead and facilitate organizational effectiveness initiatives. With a background in psychology and organizational behavior, Deborah incorporates substantial best practices research into her writing, coaching, training and facilitation. Disclosure: Deborah Waitley, Ph.D. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.