Strategies for Preventing and De-escalating Hostile Situations

Strategies for Preventing and De-escalating Hostile Situations 

Behavioral health professionals are likely to encounter a client experiencing agitation or displaying hostile behavior at some point in their career. In this course, you will learn strategies for establishing safe environments, tools for the accurate assessment of risk, tips for violence prevention, and techniques for defusing hostile situations.

This course provides general information about assessment, prevention, and intervention practices with clients with aggressive or hostile behavior. Please note that you should always follow the policies and procedures required in your workplace.

The goal of this course is to provide addictions professionals, behavioral health counselors, marriage and family therapists, nurses, and social workers in health and human service settings with tools and techniques to effectively de-escalate clients.



$27.00

Hours: 1.00
REL-BHC-0-SPDHS

Certificates

Certificates provided by accrediting body (37 Match)

California Board of Registered Nursing

1.0 HOURS


Provider approved by the California Board of Registered Nursing, CEP# 13791
Nurses will receive 1.00 contact hours for participating in this course.

District of Columbia Board of Nursing

1.0 HOURS


District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.00 contact hours for participating in this course.

Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling

1.0 HOURS


Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (CEBroker Provider #50-290).


This activity is approved for 1.00 contact hours.

Illinois Professional Counselor/Clinical Counselor

1.0 HOURS


This activity is approved for 1.00 contact hours.

National Board for Certified Counselors

1.25 HOURS







Relias, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No.6110. Programs that do not qualify for NBCC credit are clearly identified. Relias , LLC is solely responsible for all aspects of the programs. This activity is approved for 1.25 contact hours

Ohio Marriage and Family Therapist Board

1.0 HOURS


Ohio Counselor, Social Worker and Marriage and Family Therapist Board
Provider # RTX050401
CEBroker Provider 50-290
This activity is approved for 1.00 contact hours

Ohio Professional Counselor Board

1.0 HOURS


Ohio Counselor, Social WOrker and Marriage and Family Therapist Board
Provider # RCX100502
CEBroker Provider: 50-290
This activity is approved for 1.00 contact hours.

Ohio Social Worker Board

1.0 HOURS


Ohio Counselor, Social Worker and Marriage and Family Therapist Board
CEBroker Provider: 50-290
This activity is approved for 1.00 contact hours.

Florida Board of Nursing

1.0 HOURS


Florida Board of Nursing (CEBroker Provider #50-290).
Nurses will receive 1.00 contact hours for participating in this course.

American Nurses Credentialing Center

1.0 HOURS


In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.



Association of Social Work Boards

1.0 HOURS




As a Jointly Accredited Organization, Relias LLC is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. Social workers completing this course receive 1.00 Clinical continuing education credits.




Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based.

New York State Education Department, Office of the Professions, Division of Professional Licensing Services, Social Work Unit

1.0 HOURS


Relias, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0009.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of licensed master social work and licensed clinical social work in New York. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice for an LMSW and LCSW. A licensee who practices beyond the authorized scope of practice could be charged with unprofessional conduct under the Education Law and Regents Rules.

As a provider of online, asynchronous education, some courses offered by Relias Learning are considered “self-study” under section 74.10(c)(2)(ii)(b)(4) of the Commissioner’s Regulations. The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.

Social workers will receive 1.00 continuing education hours for participating in this course. This activity is approved for 1.00 contact hours.

Georgia Board of Nursing

1.0 HOURS


Georgia Board of Nursing (CEBroker Provider #50-290).
Nurses will receive 1.00 contact hours for participating in this course.

Illinois, Department of Financial and Professional Regulation, Marriage and Family Therapist Continuing Education Sponsor

1.0 HOURS


This activity is approved for 1.00 contact hours.

New York State Education Department, Office of the Professions, State Board for Mental Health Practitioners, Mental Health Counselors (MHC)

1.0 HOURS


Relias, LLC, is recognized by New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0011

As a provider of online, asynchronous education, some courses offered by Relias, LLC are considered "self-study". The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.

This activity is approved for 1.00 contact hours.

New York State Education Department, Office of the Professions, State Board for Mental Health Practitioners, Marriage and Family Therapists (MFT)

1.0 HOURS


Relias, LLC, is recognized by New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Marriage and Family Therapists. #MFT-0009

As a provider of online, asynchronous education, some courses offered by Relias are considered "self-study". The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.

This activity is approved for 1.00 contact hours.

South Carolina Board of Nursing

1.0 HOURS


This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CEBroker Provider #50-290).


Nurses will receive 1.00 contact hours for participating in this course.

West Virginia Board of Registered Nursing

1.0 HOURS


West Virginia Board of Registered Nursing (CEBroker Provider #50-290).


Nurses will receive 1.00 contact hours for participating in this course.

New Mexico Board of Nursing

1.0 HOURS


New Mexico Board of Nursing (CEBroker Provider #50-290).


Nurses will receive 1.00 contact hours for participating in this course.

Arkansas State Board of Nursing

1.0 HOURS


Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).


Nurses will receive 1.00 contact hours for participating in this course.

South Carolina Board of Social Work Examiners

1.0 HOURS


South Carolina Board of Social Work Examiners (CEBroker Provider 50-290)

California Association of Alcohol and Drug Educators

1.0 HOURS


Relias Learning is an approved provider of Continuing Education. Provider number: CP40 910 H 0318 for 1.00 CEHs.

Louisiana Addictive Disorder Regulatory Authority

1.0 HOURS


This activity is approved for 1.00 contact hours.

Michigan Certification Board for Addiction Professionals

1.0 HOURS


Education hours MCBAP-R
This activity is approved for 1.00 contact hours.

Breining Institute for Registered Addiction Specialists

1.0 HOURS


This activity is approved for 1.00 contact hours.

California Consortium of Addiction Programs and Professionals

1.0 HOURS


Provider approved by CCAPP, Provider number 1S-06-729-0220 for 1.00 CEH's

Missouri Credentialing Board

1.0 HOURS


This activity is approved for 1.00 contact hours.

California Association of DUI Treatment Programs

1.0 HOURS


Oklahoma Board of Licensed Alcohol and Drug Counselors

1.0 HOURS


NAADAC, The Association for Addiction Professionals

1.0 HOURS


This course has been approved by Relias LLC, as a NAADAC Approved Education Provider, for 1.00 CE. NAADAC Provider #86124, Relias, LLC is responsible for all
aspects of their programming.

Connecticut Certification Board

1.0 HOURS


This activity is approved for 1.00 contact hours.

Ohio Chemical Dependency Professionals Board

1.0 HOURS


This activity is approved for 1.00 contact hours.



Content Area: C2

Alcohol & Drug Abuse Certification Board of Georgia

1.0 HOURS


This activity is approved for 1.00 contact hours.

North Dakota Marriage and Family Therapist Licensing Board

1.0 HOURS


This course has been approved by the North Dakota Marriage and Family Therapy Licensure Board for 1.00 hours of CEU credit.

Illinois Alcohol and Drug Abuse Professional Certification Association

1.0 HOURS


Categories Counselor II, Preventionist II, CARS II, CODP I or II, PCGC II, CCJP II, CRSS I or II, CPRS I or II, MAATP II, NCRS II, CFPP II, CVSS II
This activity is approved for 1.00 contact hours.

Mississippi Board of Examiners for Social Workers/Marriage & Family Therapists

1.0 HOURS


This activity is approved for 1.00 contact hours.

Association of Social Work Boards - New Jersey

1.0 HOURS


This course is approved by the Association of Social Work Boards - ASWB NJ CE Course Approval Program Provider #37 Course 3383 from 01/29/2021 to 01/29/2023. Social workers will receive the following type and number of credit(s): Clinical Social Work Practice 1.00.


New Jersey social workers not pleased with a grievance resolution provided by Relias Learning, LLC may appeal to the approving entity or their jurisdictional board.


Course Delivery Method and Format: Asynchronous Distance Learning Reading-Based Online

Course Details

Course Code: REL-BHC-0-SPDHS
Hours: 1
Type: Online Course
Content Expiration Date: 6/30/2023
Learning Objectives:
Explain where de-escalation techniques can be used and population-based considerations.
Identify up to 7 strategies to prevent escalation of hostile situations.
Describe at least 4 techniques for defusing hostile situations.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: The Need for De-escalation in Behavioral Health Settings

Meet Jack

What is De-escalation?

The Use of De-escalation Across Settings

Population-Based Considerations

The Use of Seclusion and Restraints

Violence in the Workplace

Impacts of Workplace Violence

The Role of Trauma-Informed Care

Review

Summary

Section 3: Risk Assessment and Prevention

Managing Risk and Preventing Violent Incidents

Determining Risk

Screening Tools

Build Rapport

Set Clear Boundaries

Look for Signs of Agitation

Recognize High-Risk Situations

Identify Potentially Dangerous Situations

Maintain Safety in Your Work Environment

Identify Signs a Client May be Concealing a Weapon

Plan for Field Safety

The Importance of Team Support

Review

Summary

Section 4: De-escalation Skills and Techniques

De-escalation Skills

The Verbal Loop

Stages of Escalation Toward Violence

Focus on What is Needed and Convey Intent to Help

Use Miller’s Law

Understand Physiological Responses to Threats

Be Aware of Your Nonverbal Communication

Watch Your Paraverbal Communication

Be Aware of Your Physical Stance

Knowledge Check

Summon Support

Use a Team Approach for Support

Maintaining Safety When Threatened

Review

Section 5: Conclusion

Course Summary

Course Contributor

Resources

References

Congratulations!

Instructor: Stephanie L. Furness-Kraft, LCSW, CCTP
Stephanie holds a Bachelor of Arts in Journalism and Professional Writing from The College of New Jersey and a Master of Social Work degree from Rutgers University. She is also a Certified Clinical Trauma Professional (CCTP) and has particular interest in resilience and secondary traumatic stress among behavioral health providers. The majority of Stephanie’s work has included behavioral health counseling and medical case management. Stephanie served as part of the National Health Service Corps from 2016-2018, providing outpatient counseling to underserved populations including military service members and their families. Stephanie has designed and delivered training on many topics such as LGBTQIA+ sensitivity, youth suicide prevention, and how to provide in-community services to adults with intellectual and developmental disabilities. Disclosure: Stephanie L. Furness-Kraft, LCSW, CCTP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Beginner level Social Workers; Entry level Alcohol and Drug Counselors; Entry level Marriage and Family Therapists; Entry level Professional Counselors; Nurses; in the following settings: Health and Human Services.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support here.