Leadership Fundamentals: Relationship-Centric Leadership


In this course, you will meet two different managers and evaluate the results of their autocratic and servant leadership styles. By understanding these leadership styles and their impact, you are better able to bring these learnings to life in your work as a leader. You will also be provided with a Servant-Leader Toolkit with actionable components you can build on. The Toolkit includes best practices, leadership soft skills, and the top 9 characteristics of servant leaders.


Hours: 1.00


Certificates provided by accrediting body (4 Match)

National Alliance for Direct Support Professionals


This activity is approved for 1.00 contact hours.

Human Resources Certification Institute


This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.

SHRM Preferred Provider


This course is approved for 1.00 contact hours.

National Alliance for Direct Support Professional Frontline Supervisor Training


Course Details

Course Code: REL-ALL-0-LFRL
Hours: 1
Type: Online Course
Content Expiration Date: 7/31/2023
Learning Objectives:
Analyze your current leadership skillset.
Apply servant leadership best practices in your own role.
Distinguish between leadership styles.
Differentiate between hard and soft skills as they relate to leadership.
Identify 5 characteristics of servant leaders.

Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Leadership Styles
A. Meet Renee and Cheryl
B. The Autocratic Leader
C. Pitfalls of The Autocratic Style
D. The Servant Leader
E. Servant Leadership in Action
F. Review
G. Section Summary
Section 3: Your Servant-Leader Toolkit
A. Best Practices for Servant Leaders
B. Hard and Soft Leadership Skills
C. 9 Characteristics of The Servant Leader
D. Daily Practice Assessment
E. Review
F. Section Summary
Section 4: Conclusion
A. Summary
B. Course Contributors
C. References
D. Congratulations!

Expert Reviewer: Justin Hess, MS
Justin Hess, M.S. received his Masters of Science in Industrial/Organizational Psychology from Alliant International University and is currently pursuing his doctorate in the same discipline. He has almost 10 years of experience in working with organizations for the purposes of assessment, selection, training, organizational and leadership development, and project management. In these roles, he has directly hired and developed over 85 internal personnel, while also acting as a liaison and directing projects for over 100 external personnel. In the realm of learning, Justin has taught university courses on talent, staffing, and selection, and he has reviewed, managed, or written content for over 400 e-learning courses. Justin is currently the Product Manager for Assessments at Relias. Disclosure: Justin Hess, MS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry level Administrators; in the following settings: All Healthcare Settings.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.
If you require special accommodations to complete this module, please contact Relias Learning Customer Support by calling (800) 381-2321 or emailing support@reliaslearning.com