Every customer takes a risk in trusting others with important parts of their life. They are asked to have faith in another person’s skills, knowledge, and good will. Customer service is a way of communicating that this trust is not misplaced.

In this course, you will learn and practice ways to communicate respect, attentiveness, and empathy in a variety of situations. The skills you will learn in this course are meant to help you in your everyday interactions and in situations when you need to defuse a negative impression and recover a customer relationship.

The goal of this course is to educate all staff on the basics of customer service.