Verbal and Nonverbal Communication

 

The course will review how communicating with Dementia clients in a facilitative, non-authoritative manner (made easier by asking appropriate questions) allows for the smooth, effective exchange of information.

$19.95

Hours: 0.70 - 0.75
REL-PAC-CG1-DCMAVNC

Certificates

Certificates provided by accrediting body (2 Match)

Florida Board of Nursing - Certified Nursing Assistants

0.7 HOURS


This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.This activity is approved for 0.70 contact hours.

Non-Licensed Direct Care (DSP, HHA, CNA, DCW, PCA, IHA, NA)

0.75 HOURS


Course Details

Course Code: REL-PAC-CG1-DCMAVNC
Hours: 0.75
Type: Online Course
Content Expiration Date: 6/30/2024
Learning Objectives:
Understand the role listening plays in communication.
Understand the basics of effective verbal communication.
Understand the basics of effective nonverbal communication.
Understand barriers to communication.
Understanding basic tips for communicating with a visually impaired client.
Instructor: Scott Silknitter
Mr. Silknitter is the founder of R.O.S. Therapy Systems and Caregiving 101. He has co-written family caregiver books with national experts for the Activities for the Family Caregiver Series to help caregivers engage and improve the quality of life for millions of people who suffer from dementia, Parkinsons ALS, stroke, Traumatic Brain Injury, and other debilitating diseases or issues. The books are based on the principles and core focus areas for communication, engagement and care taught to long term care professionals. He has spoken to audiences from the largest at-home care company to insurance professionals, civic groups, and to the multinational audience of TEDx viewers. He has written articles and pieces for Foxnews.com, A Place For Moms Alzheimers website, the National Parkinsons Foundation, McKnights Long Term Care Magazine and other publications and media outlets. Disclosure: Scott Silknitter has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Instructor: Robert (Bob) Brennan
Robert Brennan was the Vice President of Clinical Services for Five Star Senior Living. The Montessori Dementia programs designed by Bob have won multiple awards from the State of Massachusetts, NCCAP and multiple Universities. Bob’s courses have also won ALFA’s Best of Best for Alzheimer’s care. Disclosure: Robert (Bob) Brennan has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Instructor: Colleen Knudson (Keegan), AP-BC, CDP, CADDCT
Colleen Knudson (Keegan), CADDCT, AP-BC, CDP, who is a Board Certified Activity Professional through NAAPCC and CDP Certified through NCCDP.  Colleen has over 14 years’ experience in Activity and Senior Care facilities, and serves on the Board of the National Association of Activity Professionals (NAAP). Disclosure: Colleen Knudson (Keegan), AP-BC, CDP, CADDCT discloses the following potential conflict of interests/commercial interests: Relevant Financial Relationship with Caregiving 101 as Consultant Relevant Non-Financial Relationship with Knudson Consulting LLC as Consultant Relevant Non-Financial Relationship with National Association of Activity Professionals as Board Members
Target Audience:
The target audience for this course is: General Staff; in the following settings: Post-Acute Care.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing support@relias.com