Caregiving 101: Verbal and Nonverbal Communication

Caregiving 101: Verbal and Nonverbal Communication 

As Caregivers, one of the most important skills to have is proper communication with our clients. A component of being able to communicate effectively is also being able to listen and observe. Being a good listener and observing your client's communication needs requires attentiveness, patience, acceptance, and consideration. Your abilities in communication can either enhance and encourage your client or shut down communication altogether. In this course, we cover the key strategies on how to communicate with your client.


Hours: 0.75


Certificates provided by accrediting body (4 Match)

Florida Board of Nursing - Certified Nursing Assistants


This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.This activity is approved for 0.70 contact hours.

Non-Licensed Direct Care (DSP, HHA, CNA, DCW, PCA, IHA, NA)

0.75 HOURS

Washington State Department of Social and Health Services (ALL Direct Care Workers)


Relias Learning, LLC is approved as a Curriculum Developer by the Washington State Department of Social and Health Services. This activity is approved for 1.00 contact hours for all WA State Direct Care Workers. Training Provider Code: WA0624. CE Approval Code: CO1832317

Texas Health and Human Services Commission

0.75 HOURS

Texas HHSC has determined that Relias Learning’s submitted training meets or exceeds the minimum standards for HCSSA administrator training in the following categories: Licensed Home Health (LHH), Licensed and Certified Home Health (L&CHH), Personal Assistance Services (PAS), Hospice. Texas HHSC also recognizes Relias Learning provides continuing education for administrators and alternate administrators. This activity is approved for 0.75 contact hours.

Course Details

Course Code: REL-PAC-0-CG101VNC
Hours: 0.75
Type: Online Course
Content Expiration Date: 4/30/2024
Learning Objectives:
Understand the role listening plays in communication.
Understand the basics of effective verbal communication.
Understand the basics of effective nonverbal communication.
Understand barriers to communication.
Understand basic tips for communicating with a visually impaired client.
Instructor: Scott Silknitter
Mr. Silknitter is the founder of R.O.S. Therapy Systems and Caregiving 101. He has co-written family caregiver books with national experts for the Activities for the Family Caregiver Series to help caregivers engage and improve the quality of life for millions of people who suffer from dementia, Parkinsons ALS, stroke, Traumatic Brain Injury, and other debilitating diseases or issues. The books are based on the principles and core focus areas for communication, engagement and care taught to long term care professionals. He has spoken to audiences from the largest at-home care company to insurance professionals, civic groups, and to the multinational audience of TEDx viewers. He has written articles and pieces for, A Place For Moms Alzheimers website, the National Parkinsons Foundation, McKnights Long Term Care Magazine and other publications and media outlets. Disclosure: Scott Silknitter has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Instructor: Colleen Knudson (Keegan), AP-BC, CDP, CADDCT
Colleen Knudson (Keegan), CADDCT, AP-BC, CDP, who is a Board Certified Activity Professional through NAAPCC and CDP Certified through NCCDP.  Colleen has over 14 years' experience in Activity and Senior Care facilities, and serves on the Board of the National Association of Activity Professionals (NAAP). Disclosure: Colleen Knudson (Keegan), AP-BC, CDP, CADDCT discloses the following potential conflict of interests/commercial interests: Relevant Financial Relationship with Caregiving 101 as Consultant Relevant Non-Financial Relationship with Knudson Consulting LLC as Consultant Relevant Non-Financial Relationship with National Association of Activity Professionals as Board Members
Target Audience:
The target audience for this course is: Entry, Entry level Direct Care Workers; in the following settings: Post-Acute Care.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.