Preventing Medical Errors and Adverse Events

Preventing Medical Errors and Adverse Events 

Medical errors are a serious problem in our nation. While some may be minor, others can be very serious resulting in significant injury and even death. In addition to death and injury, medical errors increase the overall cost of healthcare to consumers, families, employers, healthcare organizations, and insurance companies. Because of these consequences, medical errors can, and should, be prevented. Therefore, it is important for you to know your role in the prevention of these errors. In this course, you will learn about medical errors, identification of their cause, and ways to prevent them.


Hours: 1.00


Certificates provided by accrediting body (3 Match)

Texas Health and Human Services Commission


Texas HHSC has determined that Relias Learning’s submitted training meets or exceeds the minimum standards for HCSSA administrator training in the following categories: Licensed Home Health, Licensed and Certified Home Health, Hospice. Texas HHSC also recognizes Relias Learning provides continuing education for administrators and alternate administrators. This activity is approved for 1.00 contact hours.

Florida Board of Nursing - Certified Nursing Assistants


This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.This activity is approved for 1.00 contact hours.

Non-Licensed Direct Care (DSP, HHA, CNA, DCW, PCA, IHA, NA)


Course Details

Course Code: REL-SRC-0-PMEAE
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2022
Learning Objectives:
Describe two types of medical errors.
Explain the process for identifying the cause of medical errors.
Outline at least four steps you can take to prevent medical errors.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Understanding Medical Errors A. What are Medical Errors? B. Types of Medical Errors C. Medication Errors D. Adverse Events, Near Misses, and Sentinel Events E. Sentinel Event Categories F. Where and When Do Errors Occur? G. Who is at Risk? H. Review I. Summary Section 3: Identifying the Cause of Errors A. Reporting Medical Errors B. Active and Latent Errors C. Getting to the Root of the Problem D. Root Cause Analysis Tools E. Making Changes F. Review G. Summary Section 4: Preventing Medical Errors A. A Culture to Decrease Errors B. Identification C. Medication Safety D. Additional Rights E. Communication F. Medical Device Use G. Education H. Other Ideas to Reduce Medical Errors I. Available Resources J. Review K. Summary Section 5: Conclusion A. Summary B. Course Contributor C. Resources D. References E. Congratulations!

Instructor: Cheryl Swann, RN-BC, BSN, WCC, LNHA
Cheryl Swann, RN-BC, BSN, WCC, LNHA has worked in long-term care for 20 years. Mrs. Swann has worked in many positions including Director of Nursing, Medicare Nurse Coordinator and Nursing Home Administrator. Cheryl is certified in both Gerontological nursing and wound care. In the past, she has assisted in the operations of multiple nursing facilities, including staffing, payroll, public health concerns, family member issues, management of consultant relationships (e.g. pharmacy, dietary, etc.), and as an intermediary between long-term care facilities and doctors. Mrs. Swann worked closely with federal monitors and the Office of Inspector General in developing an effective Continuous Quality Improvement and compliance program in her organization. Mrs. Swann has presented nationally regarding effective Quality Assurance, Restraint Reduction, Wound Prevention, CMS Five Star Quality Rating System and Developing a Corporate Compliance Program. Her expertise includes staff training and development, Quality Assurance and Performance Improvement initiatives, and policy development. Disclosure: Cheryl Swann, RN-BC, BSN, WCC, LNHA has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Administrators; Entry level Direct Care Workers; in the following settings: Health and Human Services.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.