Leadership Fundamentals: Leading as a Coach

Leadership Fundamentals: Leading as a Coach 

Individual effort and peak performance are both acutely important for organizations to remain competitive. Coaching supports professional development and improves employee satisfaction (Cajnko, Treven, & Tominc, 2014), which in turn retains valuable talent. Employees who are coached to performance rather than managed to performance are more committed to and invested in the outcome of their work and achievement of organizational goals. Most employees want to contribute, be productive and satisfied in their jobs. Coaching creates the environment for this to happen. In this course, you will gain an understanding of what it means to take a coaching approach and learn the fundamental skills to work with individuals on your team in a trust-based environment.


Hours: 1.00


Certificates provided by accrediting body (4 Match)

National Alliance for Direct Support Professional Frontline Supervisor Training


National Alliance for Direct Support Professionals


This activity is approved for 1.00 contact hours.

Human Resources Certification Institute


This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.

SHRM Preferred Provider


This course is approved for 1.00 contact hours.

Course Details

Course Code: REL-ALL-0-LFLC
Hours: 1
Type: Online Course
Content Expiration Date: 6/30/2023
Learning Objectives:
Describe coaching and the benefits of using a coach-like approach.
Summarize the components of an effective coach.
Use a coaching model during a discussion with a direct report.


Section 1: Introduction

A. About This Course

B. Learning Objectives

Section 2: Understanding the Coaching Approach

A. Meet Damon’s Managers

B. Coaching

C. Why Coaching Works

D. Managing vs Coaching

E. Judging vs. Learning

F. Minimizing Filters

G. Telling Vs. Asking

H. Coaching Questions

I. Creating A Motivating Coaching Climate

J. The Power of Feedback

K. Active Listening

L. Review

M. Section Summary

Section 3: A Coaching Model: Putting It All Together

A. Welcome Text

B. Five-Step Coaching Model

C. Review

D. Section Summary

Section 4: Conclusion

A. Summary

B. Course Contributors

C. Resources

D. References

E. Congratulations!

Instructor: Justin Hess, MS
Justin Hess, M.S. received his Masters of Science in Industrial/Organizational Psychology from Alliant International University and is currently pursuing his doctorate in the same discipline. He has almost 10 years of experience in working with organizations for the purposes of assessment, selection, training, organizational and leadership development, and project management. In these roles, he has directly hired and developed over 85 internal personnel, while also acting as a liaison and directing projects for over 100 external personnel. In the realm of learning, Justin has taught university courses on talent, staffing, and selection, and he has reviewed, managed, or written content for over 400 e-learning courses. Justin is currently the Product Manager for Assessments at Relias. Disclosure: Justin Hess, MS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Administrators; Entry level Human Resource Professional; in the following settings: All Healthcare Settings.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.