Course Code: REL-ALL-0-LFLC
Type: Online Course
Content Expiration Date: 6/30/2023
Describe coaching and the benefits of using a coach-like approach.
Summarize the components of an effective coach.
Use a coaching model during a discussion with a direct report.
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Understanding the Coaching Approach
A. Meet Damon’s Managers
C. Why Coaching Works
D. Managing vs Coaching
E. Judging vs. Learning
F. Minimizing Filters
G. Telling Vs. Asking
H. Coaching Questions
I. Creating A Motivating Coaching Climate
J. The Power of Feedback
K. Active Listening
M. Section Summary
Section 3: A Coaching Model: Putting It All Together
A. Welcome Text
B. Five-Step Coaching Model
D. Section Summary
Section 4: Conclusion
B. Course Contributors
Justin Hess, MS
Justin Hess, M.S. received his Masters of Science in Industrial/Organizational Psychology from Alliant International University and is currently pursuing his doctorate in the same discipline. He has almost 10 years of experience in working with organizations for the purposes of assessment, selection, training, organizational and leadership development, and project management. In these roles, he has directly hired and developed over 85 internal personnel, while also acting as a liaison and directing projects for over 100 external personnel. In the realm of learning, Justin has taught university courses on talent, staffing, and selection, and he has reviewed, managed, or written content for over 400 e-learning courses. Justin is currently the Product Manager for Assessments at Relias.
Disclosure: Justin Hess, MS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
The target audience for this course is: entry level Administrators; entry level Human Resource Professional; in the following settings: All Healthcare Settings.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help
) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here