Effective Communication for Supervisors
Certificates
Association of Social Work Boards
Relias, LLC, #1273, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB) www.aswb.org, through the Approved Continuing Education (ACE) program. Relias, LLC maintains responsibility for the program. ASWB Approval Period: 2/10/2018-2/10/2021. Social workers should contact their regulatory board to determine course approval for continuing education credits.
Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, posttests. This module is Reading-Based.
Social workers participating in this course will receive 1.25 General continuing education clock hours.
New York State Education Department, Office of the Professions, Division of Professional Licensing Services, Social Work Unit
Relias, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0009.
Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of licensed master social work and licensed clinical social work in New York. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice for an LMSW and LCSW. A licensee who practices beyond the authorized scope of practice could be charged with unprofessional conduct under the Education Law and Regents Rules.
As a provider of online, asynchronous education, some courses offered by Relias Learning are considered “self-study” under section 74.10(c)(2)(ii)(b)(4) of the Commissioner’s Regulations. The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.
Social workers will receive 1.25 continuing education hours for participating in this course. This activity is approved for 1.25 contact hours.
Georgia Nursing Home Administrators Board
Course approved by the Georgia Nursing Home Administrators Board.
Provider # 50-290
This activity is approved for 1.25 contact hours.
Florida Board of Nursing Home Administrators
Course approved by the Florida Board of Nursing Home Administrators.
Provider # 50-290
NHA/RCAL
This activity is approved for 1.00 contact hours.
California Board of Registered Nursing
Provider approved by the California Board of Registered Nursing, CEP# 13791
Nurses will receive 1.25 contact hours for participating in this course.
District of Columbia Board of Nursing
DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290).
Nurses will receive 1.20 contact hours for participating in this course.
Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling
Provider #50-290 This activity is approved for 1.25 contact hours.
Florida Board of Nursing
Florida Board of Nursing CE Provider #: 50-290
Nurses will receive 1.00 contact hours for participating in this course.
American Nurses Credentialing Center
Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
Nurses will receive 1.25 contact hours for participating in this course.
Missouri Health Care Association
This on-line activity has been approved for 1.25 Administrative Hour(s) toward the Missouri continuing education requirement for nursing home administrators. Relias LLC offers courses approved by the Missouri Health Care Association, an approved training agency, TA-002-919, by the Missouri Board of Nursing Home Administrators. This activity is approved for 1.25 contact hours.
Georgia Board of Nursing
Georgia Board of Nursing CE Provider #: 50-290
Nurses will receive 1.00 contact hours for participating in this course.
California Nursing Home Administrator Program - non-P type
This educational offering is approved by the California Nursing Home Administrator Program (NHAP) for full credit as a course relating directly to duties, functions, or responsibilities of the nursing home administrator. Provider # CEP 1701; Course Approval # 1701001-5974. This activity is approved for 1.00 contact hours.
Texas Health and Human Services Commission
Texas HHSC has determined that Relias Learning’s submitted training meets or exceeds the minimum standards for HCSSA administrator training in the following categories: Licensed and Certified Home Health (L&CHH). Texas HHSC also recognizes Relias Learning provides continuing education for administrators and alternate administrators. This activity is approved for 1.25 contact hours.
Pennsylvania Personal Care Home Administrators
This activity is approved for 1.25 contact hours.
National Alliance for Direct Support Professional Frontline Supervisor Training
Oregon Department of Human Services
This course is approved as continuing education by the Oregon Department of Human Services in accordance with state regulation 411-057-0140 for Assisted Living Administrators, Residential Care facility Administrators and Memory Care Communities within the State of Oregon. This activity is approved by Oregon Department of Human Services for 1.25 contact hours.
Course Details
Describe effective communication.
List three potential barriers to effective communication.
Determine your communication style.
Assess your own listening skills.
Develop effective listening techniques.
Construct a communication style that motivates others to action.
Design ways to manage conflict through successful communication.
Outline:
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Effective Communication
A. Introduction
B. Effective Communication
C. Three Types of Communication
D. Am I a Good Communicator?
E. How to Communicate Effectively
F. Benefits of Improving Communication Style
G. Review
H. Summary
Section 3: Barriers to Effective Communication
A. Negative Behaviors
B. Cultural Differences
C. Cultural Nuances
D. Perception
E. Source Versus Content
F. Emotional State
G. Review
H. Summary
Section 4: Communication Style
A. What Is Your Communication Style?
B. Temperaments
C. Assertive Style
D. Review
E. Summary
Section 5: Listening
A. The Value of Active Listening
B. Listening Versus Hearing
C. Listening
D. Active Listening
E. Habits to Differentiate Good from Poor Listening
F. The Secrets to Listening Well
G. Just Respond
H. Good Listeners Listen with Their Faces
I. Summary of Listening Skills
J. Review
K. Summary
Section 6: Interpersonal Relationships and Conflict Resolution
A. Developing Good Interpersonal Relationships
B. Steps to Success
C. Be a Role Model
D. What Does It Mean to be Empathetic?
E. Benefits of Empathetic Listening
F. Attitude Adjustment
G. Giving Feedback
H. Review
I. Summary
Section 7: Conflict Resolution
A. Why So Much Conflict?
B. Keys to Managing Employee Conflict and Anger
C. Violence in the Workplace
D. What You Can Do
E. Review
F. Summary
Section 8: Conclusion
A. Summary
B. Course Contributor
C. Resources
D. References
E. Congratulations!
Jennifer W. Burks, R.N., M.S.N. earned her Bachelor of Science in Nursing from The University of Virginia in 1993, and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. She has over 25 years of clinical and teaching experience, and her areas of expertise are critical care and home health. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale's Notes on Nursing, "I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints." Disclosure: Jennifer W. Burks, R.N., M.S.N. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
The target audience for this course is: intermediate and advanced level Administrators; intermediate level Human Resource Professional; intermediate level Nurses; intermediate level Social Workers; in the following settings: All Healthcare Settings.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
