Relias, LLC, #1273, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. ACE provider approval period: 02/10/2018-02/10/2021.
Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based.
Social workers completing this course receive 1.25 General continuing education clock hours.
Relias, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0009.
Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of licensed master social work and licensed clinical social work in New York. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice for an LMSW and LCSW. A licensee who practices beyond the authorized scope of practice could be charged with unprofessional conduct under the Education Law and Regents Rules.
As a provider of online, asynchronous education, some courses offered by Relias Learning are considered “self-study” under section 74.10(c)(2)(ii)(b)(4) of the Commissioner’s Regulations. The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.
Social workers will receive 1.25 continuing education hours for participating in this course. This activity is approved for 1.25 contact hours.
Course approved by the Georgia Nursing Home Administrators Board.
Provider # 50-290
This activity is approved for 1.25 contact hours.
Course approved by the Florida Board of Nursing Home Administrators.
Provider # 50-290
NHA/RCAL
This activity is approved for 1.00 contact hours.
Provider approved by the California Board of Registered Nursing, CEP# 13791
Nurses will receive 1.25 contact hours for participating in this course.
DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290).
Nurses will receive 1.20 contact hours for participating in this course.
Provider #50-290 This activity is approved for 1.25 contact hours.
Florida Board of Nursing CE Provider #: 50-290
Nurses will receive 1.00 contact hours for participating in this course.
Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
Nurses will receive 1.25 contact hours for participating in this course.
This on-line activity has been approved for 1.25 Administrative Hour(s) toward the Missouri continuing education requirement for nursing home administrators. Relias LLC offers courses approved by the Missouri Health Care Association, an approved training agency, TA-002-919, by the Missouri Board of Nursing Home Administrators. This activity is approved for 1.25 contact hours.
Georgia Board of Nursing CE Provider #: 50-290
Nurses will receive 1.00 contact hours for participating in this course.
Texas HHSC has determined that Relias Learning’s submitted training meets or exceeds the minimum standards for HCSSA administrator training in the following categories: Licensed and Certified Home Health (L&CHH). Texas HHSC also recognizes Relias Learning provides continuing education for administrators and alternate administrators. This activity is approved for 1.25 contact hours.
This activity is approved for 1.25 contact hours.
Outline:
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Effective Communication
A. Introduction
B. Effective Communication
C. Three Types of Communication
D. Am I a Good Communicator?
E. How to Communicate Effectively
F. Benefits of Improving Communication Style
G. Review
H. Summary
Section 3: Barriers to Effective Communication
A. Negative Behaviors
B. Cultural Differences
C. Cultural Nuances
D. Perception
E. Source Versus Content
F. Emotional State
G. Review
H. Summary
Section 4: Communication Style
A. What Is Your Communication Style?
B. Temperaments
C. Assertive Style
D. Review
E. Summary
Section 5: Listening
A. The Value of Active Listening
B. Listening Versus Hearing
C. Listening
D. Active Listening
E. Habits to Differentiate Good from Poor Listening
F. The Secrets to Listening Well
G. Just Respond
H. Good Listeners Listen with Their Faces
I. Summary of Listening Skills
J. Review
K. Summary
Section 6: Interpersonal Relationships and Conflict Resolution
A. Developing Good Interpersonal Relationships
B. Steps to Success
C. Be a Role Model
D. What Does It Mean to be Empathetic?
E. Benefits of Empathetic Listening
F. Attitude Adjustment
G. Giving Feedback
H. Review
I. Summary
Section 7: Conflict Resolution
A. Why So Much Conflict?
B. Keys to Managing Employee Conflict and Anger
C. Violence in the Workplace
D. What You Can Do
E. Review
F. Summary
Section 8: Conclusion
A. Summary
B. Course Contributor
C. Resources
D. References
E. Congratulations!
Jennifer W. Burks, R.N., M.S.N. has over 25 years of clinical and teaching experience, and her areas of expertise are critical care and home health. She earned her Bachelor of Science in Nursing from The University of Virginia in 1993 and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale’s Notes on Nursing, “I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints.”
Disclosure: Jennifer W. Burks, R.N., M.S.N. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.