This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.This activity is approved for 1.00 contact hours.
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Case Management Basics and Foundational Skills A. Sophia's Recovery B. What is Case Management? C. What Case Management is Not D. Case Management and Relationship Building E. Listening and Case Management F. Documentation of Case Management Services G. Interviewing Skills for Case Managers H. Let's Review I. Summary Section 3: Case Management Roles, Processes, and Standards A. Case Management Roles, Functions, and Activities B. Components of the Case Management Process C. Standards of Case Management Practice D. Case Management in Action E. Standards of Case Management Practice F. Ethical Principles of Case Management Services G. Let's Review H. Summary Section 4: Conclusion A. Summary B. Congratulations! C. Course Contributor D. Resources E. References
Maggie Tapp, LCSW is a licensed clinical social worker who works as a director in a managed behavioral healthcare organization providing clinical and administrative oversight of an urban Medicaid managed care program in New York City. Prior to this role, Ms. Tapp was in private practice specializing in the treatment of adolescents and women's issues including perinatal mood disorders. Ms. Tapp served as the Deputy Director of Mental Health for the American Red Cross 9/11 Recovery Program. As Deputy Director, Ms. Tapp was responsible for the creation and development of the 9/11 Mental Health and Substance Abuse Benefit Program which provided financial assistance for mental health and substance abuse treatment for victims of the terrorist attacks. In this role, she also provided crisis intervention for survivors and disaster recovery workers and conducted training on topics such as disaster mental health, vicarious traumatization, and burnout. Ms. Tapp also has an extensive background in community based mental health practice and special education. She has a Masters in Clinical Social Work from Virginia Commonwealth University and completed post graduate training in child and adolescent psychotherapy at the Washington School of Psychiatry in Washington, DC. Disclosure: Maggie Tapp, LCSW has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Instructor: Jeremy King, LCSW, CASAC
Jeremy King has over ten years of experience providing management and training to professionals in the field of behavioral health. Mr. King is a Licensed Clinical Social Worker and a Credentialed Alcohol and Substance Abuse Counselor in the state of New York. He also holds a BS in Economics from Fordham University and is a Certified Training Provider for the New York State Office of Alcoholism and Substance Abuse Services. For the past ten years, Mr. King has provided training and technical assistance to human service organizations in the following areas: Substance Use Disorders; Trauma Informed Services; Co-Occurring Substance Use and Mental Health Disorders; Cognitive Behavioral Therapy; Cultural Competence; Group Facilitation Skills; CCAR Recovery Coach Academy; Motivational Interviewing; Tobacco Dependence; Confidentiality; Working through Resistance; Screening and Assessment for Mental Health Disorders; Theories of Human Development; and The Client/Counselor Relationship. Disclosure: Jeremy King, LCSW, CASAC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.