Understanding Communication in Persons with Dementia

 

One of the most challenging tasks you will face when caring for persons with dementia is managing their behaviors. However, this task can become more manageable if you understand how to communicate with persons with dementia. Effective communication is the key to understanding and managing many of the behaviors a person with dementia exhibits. In this course, you will learn how dementia affects a person’s ability to communicate. Additionally, you will learn how identifying the meaning behind behaviors will help you understand the message a person with dementia is sending. Finally, you will learn the communication techniques you can use to prevent behaviors in persons with dementia.

$20.00

Hours: 1.25
REL-SRC-0-UCPD

Certificates

Certificates provided by accrediting body (3 Match)

Florida Board of Nursing - Certified Nursing Assistants

1.2 HOURS


This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.This activity is approved for 1.20 contact hours.

Non-Licensed Direct Care (DSP, HHA, CNA, DCW, PCA, IHA, NA)

1.25 HOURS


Washington State Department of Social and Health Services (ALL Direct Care Workers)

1.0 HOURS


Relias Learning, LLC is approved as a Curriculum Developer by the Washington State Department of Social and Health Services. This activity is approved for 1.00 contact hours for all WA State Direct Care Workers. Training Provider Code: WA0624. CE Approval Code: CE122842

Course Details

Course Code: REL-SRC-0-UCPD
Hours: 1.25
Type: Online Course
Content Expiration Date: 5/31/2021
Learning Objectives:
Recognize the impact dementia has on the communication process.
Interpret what a person with dementia is trying to communicate through their behaviors.
Use communication techniques to prevent behaviors in persons with dementia.

Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: The Basics of Communication A. A Different Perspective B. The Communication Process C. How Dementia Affects Communication D. Review E. Summary Section 3: Understanding the Person with Dementia A. Behavior as a Form of Communication B. Meet Rolland C. Meet Lenora D. Review E. Summary Section 4: Using Effective Communication Techniques A. What to Do B. What Not to Do C. Review D. Summary Section 5: Conclusion A. Summary B. Congratulations

Staff Writer: Jennifer Moore, RN-BC, DNS-CT, CDP
Jennifer Moore, RN-BC, DNS-CT, CDP started working in the senior care industry in 2000. She is a certified Gerontological Nurse, a Director of Nursing Services – Certified, and a Certified Dementia Practitioner. She has held positions including MDS Coordinator, Director of Nursing, Medicare Nurse Coordinator, Nurse Consultant, Area Manager, and Director of Quality Assurance. Her overall responsibility within each of these positions was to ensure residents received the highest quality of care. This included active participation in quality improvement initiatives, review of clinical records to identify areas of weakness, corroboration with the medical director to institute policies and procedures for resident care, and staff education/training. Additionally, she was responsible for maintaining an effective compliance program under a Quality of Care Corporate Integrity Agreement with the Office of Inspector General for a period of five years. She currently serves as the manager of curriculum design for post-acute care for Relias. Within this position, her responsibility is to oversee the development of online training modules for the post-acute care industry. She has served as the subject matter expert for courses on re-hospitalization, clinical skill reviews, and various OSHA and regulatory compliance topics. In addition, she has presented at various state conferences on mandatory compliance, quality assessment and assurance (QA&A), and quality assurance and performance improvement (QAPI). Disclosure: Jennifer Moore, RN-BC, DNS-CT, CDP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry level Direct Care Workers; in the following settings: Long-term Care, Post-Acute Care, Residential Care.
F Tags:
F744, F943, F947
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing support@relias.com