Outline:
Section 1: Introduction
A. About this Course
B. Learning Objectives
Section 2: Communication and Time Management
A. The Supervisor
B. Effective Communication
C. Listening
D. Passive and Active Listening
E. All Questions Are not Created Equal
F. Verbal and Nonverbal Communication
G. Review
H. Time Management
I. The 80/20 Rule
J. Calls and E-mails
K. Schedule Time to Work
L. Handle Paper Only Once
M. Eliminate Time Wasters
N. Summary
Section 3: A Leader, a Motivator, and a Coach
A. A Leader
B. A Motivator
C. The Supervisor’s Influence
D. Team Building
E. Finding Solutions
F. It’s All in the Attitude
G. A Coach
H. Provide Constructive Criticism
I. Identifying That a Problem Exists
J. Review
K. Summary
Section 4: Conclusion
A. Course Summary

Debi Damas is a registered nurse in the state of Ohio. As Group Product Manager for Acute Care courses at Relias Learning, Ms. Damas works with accreditations experts to ensure that Relias courses accurately reflect regulations and standards of practice, set the direction of new content, and ensure that existing courses are maintained on an ongoing basis. She has worked in the acute setting in the Coronary Care Unit, Med-Surg and Post-Partum/Newborn Nursery. She also has extensive experience in the post-acute care space for over 18 years, holding positions as Nursing Assistant, Charge Nurse, MDS Nurse, Restorative Nurse, Director of Nursing, Regional Nurse, and Corporate Nurse. She has extensive experience working with the regulations in healthcare settings. She has a certificate in legal nurse consulting.
Disclosure: Debi Damas, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

David Morstad, M.Ed., has served as a Corporate Director of Training, VP/Communications, and is a veteran of nearly forty years in the human services field. He is a Fellow of the American Association on Intellectual and Developmental Disabilities and a sought-after writer and speaker on issues of leadership in the disability field.
Disclosure: David Morstad, M.Ed. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.