Basic Supervisory Skills

Basic Supervisory Skills 

You have been chosen to be a supervisor. As a supervisor you play several roles: leader, motivator, and coach. Each of these will help you guide and direct others toward common goals. If you feel unsure about your responsibilities and how people will respond to you, you are not alone. In any organization, the management team maps the path to supervisor success. It is defined by a set of characteristics, skills, and experiences proven to lead to success in the organization. This course covers some basic skills that can help you be an effective supervisor—whether you are new to the role or have had some supervisory experience in the past.


Hours: 1.00


Certificates provided by accrediting body (7 Match)

Pennsylvania Personal Care Home Administrators


This activity is approved for 1.00 contact hours.

National Alliance for Direct Support Professional Frontline Supervisor Training


Association of Nutrition and Foodservice Professionals


This program is approved for 1.00 hours by the Dietary Managers Association. Approval code 163025.

National Alliance for Direct Support Professionals


This activity is approved for 1.00 contact hours.

Florida Assisted Living - General Training


59A-36.011 Staff Training Requirements. Location: Online

Human Resources Certification Institute


This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.

SHRM Preferred Provider


This course is approved for 1.00 contact hours.

Course Details

Course Code: REL-ALL-0-BSUPSK
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2022
Learning Objectives:
Describe approaches to enhance communication.
Integrate strategies to improve time management.
Identify qualities or good leaders, motivators, and coaches.


Section 1: Introduction

A. About this Course

B. Learning Objectives Section

2: Communication and Time Management

A. The Supervisor

B. Effective Communication

C. Listening

D. Passive and Active Listening

E. All Questions Are not Created Equal

F. Verbal and Nonverbal Communication

G. Review

H. Time Management

I. The 80/20 Rule

J. Calls and E-mails

K. Schedule Time to Work

L. Handle Paper Only Once

M. Eliminate Time Wasters

N. Summary

Section 3: A Leader, a Motivator, and a Coach

A. A Leader

B. A Motivator

C. The Supervisor’s Influence

D. Team Building

E. Finding Solutions

F. It’s All in the Attitude

G. A Coach

H. Provide Constructive Criticism

I. Identifying That a Problem Exists

J. Review K. Summary

Section 4: Conclusion

A. Course Summary

Instructor: Debi Damas, RN
Debi Damas is a registered nurse in the state of Ohio.  Ms. Damas works with accreditations experts to ensure that Relias courses accurately reflect regulations and standards of practice, set the direction of new content, and ensure that existing courses are maintained on an ongoing basis. She has worked in the acute setting in the Coronary Care Unit, Med-Surg and Post-Partum/Newborn Nursery. She also has extensive experience in the post-acute care space for over 18 years, holding positions as Nursing Assistant, Charge Nurse, MDS Nurse, Restorative Nurse, Director of Nursing, Regional Nurse, and Corporate Nurse. She has extensive experience working with the regulations in healthcare settings. She has a certificate in legal nurse consulting. Disclosure: Debi Damas, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Instructor: David Morstad, M.Ed.
David Morstad, M.Ed., has served as a Corporate Director of Training, VP/Communications, and is a veteran of nearly forty years in the human services field. He is a Fellow of the American Association on Intellectual and Developmental Disabilities and a sought-after writer and speaker on issues of leadership in the disability field. Disclosure: David Morstad, M.Ed. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: General Staff; Human Resource Professional; in the following settings: All Healthcare Settings.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.